AUTO RETAILING 2002 - Toronto

Toronto Report

W-FIVE/APA AUTO RETAILING INVESTIGATION
 
MANUFACTURER DEALER VEHICLE RATING COMMENTS
CHRYSLER  

1

Raceway Chryler Dodge Jeep 2001 Caravan SE Fail "Registration fee" of $299 actually paid to the dealer. Excessive total charge for extra fees of $324.

2

West End Chrysler 2002 Caravan SE Fail Highest extra charges in Canada. Factory transportand prep. of $955 plus dealer PDI of $289 and administration fee of$343. Error on lease calculation.

3

Islington Chrysler 2002 Caravan SE Fail Excessive administration fee of $343 and a double charge of $89 for dealer prep. (PDE) on top of Chrysler`s $955 destination charge. Superior presentation by salesperson Jerry Mitrut.
GENERAL MOTORS  

4

Hawley Pontiac Buick Cadillac 2002Pontiac Sunfire SL Coupe Pass Advertised vehicle not in inventory but could be located. Lacklustre vehicle presentation. Payments and extra charges fully itemized. $51 PPSA fee charged extra; actual cost of $44 was included at no charge with GM promotion.

5

Popham Pontiac Buick 2002Pontiac Sunfire SL Fail Monthly payment overcharge of $21.31 or $1,279 over the term of the loan. Error on gas tax ($25 over) and transport and prep. ($103 over).

6

Trillium Pontiac Buick 2002Pontiac Sunfire GT Good Leftover 2001 vehicle available at advertised $6,000 off MSRP. Thorough presentation.
HYUNDAI  

7

Par Motors Hyundai 2002 Accent GS Pass Base Accent available at advertised $169/ month. Low pressure and complete disclosure. According to salesperson, breaking a lease after 36 months was no problem--incorrect.
MAZDA  

8

Erin Mills Mazda 2001MPV DX Fail $300 error on rebate with Mazda financing. Overcharge on lease payment amounts to almost $1,000 over the term.

9

Mazda of Brampton 2001MPV DX Fail All paint colours except Blue Mica carry a $105 extra charge not disclosed in ad. Gas tax of $75 not applicable to minivans. Overcharge on lease payment calculation.

10

Avante Mazda 2001MPV DX Pass Good discount and disclosure of finance terms.Confusion regarding Mazda`s advertised lease promotion and overstated benefit of leasing. All paint colors except Blue Mica carry a $105 surcharge.
TOYOTA   

11

Downtown Toyota 2002Sienna CE Pass Error on PPSA fee; $179 quoted should have been $44. Only dealer to mention $250 lease buyout fee.

12

Mississauga Toyota 2002Sienna CE Fail Excessive transport and prep. charge of $1,540 and $299 lease administration fee. Salesperson reduced it to $1,095.


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