|
| |
| MANUFACTURER |
DEALER |
VEHICLE |
RATING |
COMMENTS |
| |
| CHRYSLER |
|
|
1
|
Deer Lake ChryslerBurnaby |
2002 PT Cruiser |
Fail |
Excellent analysis of competitor`s ad, including a phone call to the competing dealer. Excessive extra dealer charges of $495 on leases. Misrepresentation of a $375 lease aquisition fee as payable to Chrysler results in a fail rating. |
|
2
|
Vancouver Chrysler |
2001 or 2002 PT Cruiser |
Fail |
Ad fails to disclose vehicle is a leftover 2001 model. Selling price hiked by over $2 000 with bank buyback financing. |
| FORD |
|
|
3
|
Key West FordNew Westminster |
2002 Windstar LX |
Fail |
Ad failed to indicate $9150 balloon payment at the end of the loan. |
|
4
|
Ocean Park FordSurrey |
2002 Windstar LX |
Good |
Ad placed by leasing department sketchy. Full disclosure and no extra fees at dealership. Competent performance by leasing manager Phil Jessa. |
| GENERAL MOTORS |
|
|
5
|
Carter Pontiac BuickBurnaby |
2002 Sunfire sedan |
Good |
Advertised vehicle in inventory at advertised price. Excellent review of financing and leasing programs from GM by salesperson David Litke. Correctly recommended a low down payment when leasing. |
|
6
|
Eagle Ridge Pontiac BuickCoquitlan |
2002 Sunfire sedan |
Fail |
Advertised lease payment "with your trade worth $2000" in tiny print.Extra fees disclosed after much dodging. Excessive fees of $480 for dealership lease recommended over GM lease promotion with no fees, results in a fail rating. |
|
7
|
Jim Pattison Chevrolet OldsmobileBurnaby |
2002 Chevrolet Cavalier4-Dr |
Good |
Disclosure easy to obtain and information presented in a clear and helpful manner. On a previous visit an offer to purchase and visit to the business office were required for disclosure of terms. Formerly high extra fees of $550 now $169. |
|
8
|
Wolfe Chevrolet Oldsmobile |
2002 Chevrolet Cavalier VL |
Pass |
Advertised vehicle available. Salesperson low-pressure, and equipped with a computer for calculations. Incorrectly recommended leasing to buy instead of straight financing (cheaper by about $570), and low interest rate financing over the rebate. |
| HYUNDAI |
|
|
9
|
Jim Pattison HyundaiNorth Vancouver |
2002 Accent GL |
Pass |
Advertised base Accent GS available at the dealership. Excellent vehicle presentation. Incorrect residual provided at the dealership--correct residual in the fine print of the ad. Upfront fees not itemized clearly. Salesperson confirms advertised price not complete. |
| MAZDA |
|
|
10
|
Midway MazdaSurrey |
2002 Protegé5 |
Fail |
Advertised $249 a month payment, actually $326 or $370 a month at the dealership. Advertised vehicle not available without extra-cost options. |
| TOYOTA |
|
|
11
|
West CoastToyotaPitt Meadows |
2002Camry LE |
Pass |
Competent product presentation. Business manager not available. Large errors on approximate monthly payment but salesperson directed shoppers to Toyota website which had correct info. |
|
12
|
Westminster ToyotaNew Westminster |
2002Camry LE |
Very Good |
Best overall performance in Vancouver and Edmonton by salesperson Adolfo Estrada, even though the dealership had no Camry to show in inventory. Selling prices for Toyotas among the lowest in Vancouver in three APA mystery shopper investigations. |
