COVID-19 Updates from the APA

Due to the potential risks posed by the COVID-19 virus, the APA is currently unable to accommodate in-person meetings. Consumers who need to reach the APA should email our offices as needed: Toronto and Montreal. Priority will be given to APA Members, therefore please include your membership number in the subject line of your email. We apologize for any inconvenience and delays in communication. As a reminder, our website has extensive information available through the various dropdown menus.

 

If you are near or at the end of your vehicle's lease term, or if you require some financial relief from your car payments, the APA has prepared some guidance. Here are answers to three frequent Lease and Finance questions the APA is receiving about auto financing and leasing related to the impact of COVID-19 public health measures. Additionally, information on expiring warranties can be found here.

For customer assistance regarding Finance or Lease payment arrangements, it is suggested that you contact customer service for your manufacturer. Note that most turnaround times appear to be within 7 days.

If you are sending your information by email, it is suggested that you include the following information exactly as it appears on your account information: Your full name, full address, phone number, Vehicle Identification Number (VIN) and/or financial services account number, date of birth, and the original selling dealership. The subject line of your email should include your type of request.

If there is no email address listed below for your manufacturer, consult their website for a contact form or log-in portal.



New Car Buying Service
APA’s new car buying service saves you time, money and hassles!
Used Car Buying Service
The APA recommends a network of trustworthy used car dealers in Toronto.

APA Lemon-Aid Reviews
Our expert staff can help you select the vehicle that best suits your needs.

Group Rate Insurance Program
APA has negotiated insurance discounts for members.

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Related COVID-19 Articles 

June 3: Dealerships reopen after COVID-19 shutdown

April 26: Personal Automobile and Property Insurance

April 17: Expiring Warranties & Repairs

March 31: Leasing and Suspending Finance Payments

Directory of Manufacturer Contacts

 

BMW
1 (800) 567-2691
service@BMWFinance.ca

Audi
1-800-822-2834
info@audifinance.ca

FCA (Chrysler)
1-800-465-2001
1-800-387-9983 (Québec)

Ford
1-800-565-3673

General Motors
1-888-557-5327
cservice@gmfinancial.com

Honda Acura
1-888-946-6329 (Honda)
1-888-922-8729 (Acura)
cs@honda.ca

Hyundai
1-888-216-2626 (Bilingual)
service@hyundaifinancing.ca

Jaguar Land Rover
1-800-668-6257 (Jaguar)
1-800-346-3493 (Land Rover)

Kia
1-877-542-2886
consumer@kia.ca

Mazda
1-888-703-8857

Mercedes-Benz
1-888-532-7362
cs.can@cac.mercedes-benz.com

MINI
1-866-378-6464
customer.service@mini.ca

Nissan Infiniti
1-800-387-0122 (Nissan)
1-800-361-4792 (Infiniti)
NFCcustomer.service@nissancanada.com

Porsche
1-800-767-7243

Subaru
portal.subarufinancial.ca
1-800-894-4212

Toyota Lexus
portal.toyotafinancial.ca
1-888-869-6828 (Toyota)
1-800-265-3987 (Lexus)

Volkswagen
1-800-822-8987

Volvo
Lease: 1-855-337-8746
Finance: 1-800-472-6842