W-FIVE/APA USED RETAILING INVESTIGATION

 

 

  DEALER VEHICLES RATING COMMENTS
 
1 Chassé Toyota
819 Rachel Est
Montreal
Toyota Echo 2000-2002, Tercel 1999 Pass
Advertised vehicles correctly represented. Must sign contract and leave a $500 deposit before independent inspection by buyer's mechanic. Not clear regarding cancellation of contract following inspection. No information labels except for the Corolla.
2 Complexe Automobile Premier Choix
11700 Sherbrooke Est
Montreal


 
Chevrolet Cavalier 2002
Toyota Corolla 1999

Fail

 

Expensive $495 pre-delivery charge. Amount not specified in ad. Dealer has ‘special’ diagnostic tools to detect future repairs (beyond the warranty). Exchange within 5 days/ 1,100 km if buyer not satisfied. Information labels on all vehicles.
3 Les Entreprises Rojo
2395 Lévesque
Duvernay, Laval
Plymouth Neon 1997 Pass
All cars pre-inspected and ready to go. Cars purchased from dealer trade-ins. On-site repair facility. 0% interest available for one year; dealer pays the interest. Recommended paying vehicle in full within one year to avoid high interest rate (correct). Exchange within 30 days if buyer not satisfied. Information labels on all vehicles. Provided very good consumer information pamphlet prepared by dealer
4 Automobile Ambience
289 boulevard Curé-Labelle
Fabreville, Laval
Nissan Altima 1998
Toyota Corolla 1999
Pass
Very polished presentation by salesperson. Dealer says vehicles purchased primarily from manufacturers’ auctions. Advertised price + $395 fee. Although advertised as such, dealer does not charge the $395. Dealer charges $100 for inspection and oil change. Detailed information labels on all vehicles.
5
Mike Auto Sport
317 boulevard Curé Labelle
Ste-Rose, Laval
Toyota Tercels 1996, 1997 1999 Pass
All advertised vehicles were available except 1997 Mazda Protegé (sold). Dealer says no accidented vehicles (too difficult to sell). All vehicles guaranteed for at least 30 days for mechanical fitness. Advertised one-year warranty not applicable, but exception would be made if sticker price not heavily reduced (ex: $1,000 off sticker price=no free one year warranty). Prices indicated on stickers reduced from ad. Detailed information labels on all vehicles.
6 Montreal Auto Prix
4900 boulevard Métropolitain
St-Léonard
Ford Focus 2001

Fail

 

Advertised Ford Focus 2000 not available, but 2001 model in stock for same price. Excessive $385 pre-delivery and inspection fees not disclosed in ad. Inspection at buyer's garage and road test not permitted until after contract is signed. On-site independent inspection allowed without test drive. Information labels on all vehicles but not completed. Large selection of vehicles at low prices.
7
Courtiers d'autos MG
5775 boulevard Métropolitain Est
Montreal
Chrysler PT Cruiser 2001 & Mazda MPV 1998 Pass
One of the best visits. All advertised vehicles were available; no price misrepresentations. Advertised vehicles well priced and in good condition. Warranty on all vehicles for mechanical fitness. Detailed information labels on all vehicles. Zero extra fees. Knowledgeable salesperson.
8
PRO CAR 9082-3576 Québec Inc.
12120 Industriel
Pointe-aux-Trembles
Toyota Echo 2000 & Toyota Corolla 1999

Fail

 

Vehicles not inspected. Inspection carried out by seller after buyer signs offer to purchase, or at independent garage (at buyer’s request). Repairs performed by seller (if requested) at buyer’s expense. Echo in poor condition. Dealer responsible for minimum legal warranty for mechanical fitness. Low selling prices. Information labels on most vehicles.
9 Alex Auto (Cars R. Toys)
6225-A St-Jacques O.
Montreal
 
Dodge Caravan 1998 & Chrysler Neon 1997

Fail

 

Caravan needed boost; Neon revving too high (choke was stuck; salesperson released it prior to test drive). All vehicles carry a minimum three-month warranty. Seller says vehicles not accidented and not repainted, all vehicles mechanically sound. Inspection shows both vehicles are repainted in areas and have had some degree of front end collision. Both vehicles not mechanically sound as stated. Information labels were scarce and not completed.
10  Autos Adis Inc.
6670 St-Jacques ouest
Montreal
Mazda Protegé 1999 & Plymouth Voyager 1996 Pass
Dealer indicated Protegé extensively repainted, original paint on Voyager. Inspection shows possible repaint on bottom of doors on the Voyager and a complete repaint on the Mazda except for roof and trunk lid. General condition of both vehicles consistent with age. Permits inspection at buyer's garage. Information labels on all vehicles but not completely filled out.
11 Auto Lazar
6905 St-Jacques
Montreal
Chrysler Town & Country 1996 Incomplete Owner not available. Employee (car washer) unable to answer questions. Inspection shows vehicle in poor condition, does not appear to have been prepped for sale.
12 Parsco Auto
6965 St-Jacques
Montreal
Acura Integra 1995 & Nissan Altima 1993

Fail

 

Dealer says no major accidents, no extra fees. Inspection shows vehicles in poor condition. Information labels on almost all the vehicles, but not completely filled out—repair section incomplete. 1 month minimum warranty, verbal 3 month warranty on engine and transmission.
13  Auto Danel
8947 rue Lajeunesse
Montreal
Honda Civic 1993, 1995, 1997

Fail

 

Dealer says no accidented vehicles, original paint. No dealer plate on hand for a road test. Inspection shows all three vehicles have been repainted in several areas. Information labels on all vehicles.
14 Auto Publique
2354 Curé-Labelle
Laval
Toyota Tercels 1999 Pass
Advertised vehicles available. Cars not inspected until offer to buy. Representations regarding no accidents and original paint incorrect. Inspection shows complete repaint on black Tercel (good finish) and small accident front left corner and hood repainted (poor finish) on green Tercel. Advertised monthly payments include interest. Information labels on all vehicles.
15 Liquidation de Saisie P.B.
2575 Le Corbusier
Chomedey, Laval
Toyota Tercel 1999, Dodge Caravan 1999, Dodge Grand Caravan 1996 Pass
No-pressure sales. Majority of vehicles acquired from lease ends. Company name misleading (very few repossessions). Minimum warranty of 1 month/1,700 km; balance of manufacturer warranty plus extra-cost extended warranty available from PPP. Thorough vehicle preps, paint touch-ups on some cars. Pre-purchase independent inspection allowed. Additional $295 for pre-delivery inspection, detailing, admin. fee, trade-in appraisal, etc. (all items posted in showroom). No-haggle one-price policy. Detailed information labels on all vehicles.
16 Les Ventes D’Autos Karco.
12040 boul. Laurentien
Montreal
Toyota Tercel 1999, Dodge Caravan 1999, Dodge Grand Caravan 1996 Pass
Advertised Corolla sold, other vehicles available.Tercel acquired from lease end; Caravan from trustworthy dealership in Ontario. No additional fees. Advertised payment includes interest but not taxes. Dealer will provide inspection report, repair history and name of previous owner. Dealer will complete the information label and give it to buyer as part of purchase contract. Some information labels posted but not completed.
17 Location D’Auto Saisie G.M. 2000
11895 Lachapelle
St-Laurent
Toyota Corolla 1995

Fail

 

Vehicles acquired from auctions. Sells about 120 cars a year. Classified ad does not disclose dealer status. Seller says vehicles not accidented. Hood repainted on 2 door model, paint touch-ups on the 4-door.
18  Auto Benoit Blais Courtier en Automobile
4480 de Castille
Montreal-North
Toyota Tercels 1999

Fail

 

Vehicles acquired from auctions. Sells about 120 cars a year. Classified ad does not disclose dealer status. Seller says vehicles not accidented. Hood repainted on 2 door model, paint touch-ups on the 4-door.
19 ADF Auto
1119 boul. Taschereau
Longueuil
Honda Civic 1999 & Mazda Protegé 1999 Pass
Advertised vehicles available. All vehicles pre-inspected and ready to go. Information labels on a third of the vehicles. Minimum 30 day warranty. Dealer says no major accidents, some vehicles repainted. Inspection report shows Civic body and sub-frame damage, areas repainted; Mazda fenders and hood not original, impact front left corner, and doors repainted.
20 Encan Corporatif Renaud
3375 boulevard Taschereau
St-Hubert
Toyota Tercel 1999

Fail

 

Advertised vehicles not available (sold). Dealer says cars not accidented; may have been repainted due to dents, etc. Independent inspection not permitted without signing purchase contract. No deposit required. No labels, but 25 out of approximately 40 vehicles were labeled as nouvel arrivage (just in). Inspection shows bumper damaged, fenders and hood not original, front light boxes replaced and misaligned. Information labels on all vehicles. Misleading advertising: not an auction house, nor $399 over cost, advertised 2 year warranty subject to additional $300 charge, not stated in the ad.
21 Auto David
300 St-Louis
Lemoyne
Toyota Tercel 2000, Mazda Protegé 1999, Honda Civic 1999

Fail

 

Cars pre-inspected and ready to go. Dealer says no accidented vehicles, Civic was repainted due to scratches, original paint on Mazda. Inspection of Civic by the APA shows fenders not original, impact damage on front fender rails, bumper damaged, doors repainted. Information labels on all vehicles, fairly complete.
22 Albi Mazda (L’Entrepot)
3550 boulevard Blériot
Mascouche
Mazda Protegé 1999 & Mazda MPV 2000

Fail

 

Bait and switch. Advertised Protegés-50 to choose, from $6,950 (It was sold), actually 49 at $9,995 and up. Advertised 2000 MPV DX-15 available from $11, 950, actually 1 available and 14 at $14, 950 and up. Expensive $450 prep. fee. Clean vehicles. Inspection by buyer's mechanic must be performed at the same time as dealer’s inspection. Information labels on half of vehicles.
23 Desmeules Hyundai
1237 boulevard des Laurentides
Vimont, Laval
Hyundai Accent 1999

Fail

 

Dealer says no accidented vehicles. Vehicles acquired from trade-ins. Only one vehicle available at starting price. Excessive $595 prep. fee. Advertised $59 monthly payment does not include interest. Information labels on all vehicles. Honest, competent presentation by salesperson, Luc Boudrias. Prepared to hand buyers the keys to take vehicle to inspection shop.
24  J.J.R. Automobile
136 boulevard de la Concorde Est
Pont-Viau, Laval
Toyota Tercel 1999 Pass
One of the best visits. All advertised cars available. Sells Toyotas  (reliable, economical, and easy to sell), and trucks of various makes. Toyotas acquired from Toyota Credit (long-term lease ends). Vehicles pre-inspected, but would be rechecked prior to delivery. Information labels on all vehicles.
25
Lallier Automobile
12435, boul. Laurentien
Cartierville
Honda Civic 1999

Fail

 

Advertised vehicles available. Salesperson recommended 2000 Civic better than redesigned 2001 model (correct). Advertised $99 monthly payment really $140-$150 with interest. Detailed information labels on all vehicles.
26 Les Automobiles Sood
4799 boul. St- Charles
Pierrefonds
 Toyota Tercel 1998 & Honda Civic 2000

Fail

 

Lease-end and repossessed vehicles purchased by dealer. Dealer claims vehicles not accidented or repainted. Inspection shows both vehicles sustained some damage and were repainted in areas.
27 Auto Depot MR
10365 boul. Gouin
Roxboro
Volkswagen New Beetle 1999 Pass
Ad vehicle available. Advertised monthly payment did not include interest component. Excessive admin. fee of $310 includes inspection and tire replacement. Provided detailed finance print-out. Dealer pays interest on advertised '1st payment in 120 days'. Dealer buys vehicles from dealers, does not accept trade-ins except from own clients. Must leave deposit prior to inspection at buyer's mechanic. Will perform all necessary repairs stipulated in buyers' inspection report. Information labels on all vehicles.
28 Encan Direct H. Grégoire
2470 Curé-Labelle
Laval
Chrysler Neon 1999

Fail

 

Advertised 2000 Accent for $3990, a mistake; car was a 1999. Advertised fully loaded 2000 Neon for $5275, sold; dealer showed a 1999 stripped model for similar price. Advertised $87 monthly payments over $100 with interest and extra fees. Three advertised Cavaliers all sold the same day. Misleading advertised $399 markup over auction. Neon not prepped. Vehicle wouldn't start, charged battery. On the lot inspection showed brake service required, piston noise from engine and blue smoke. Information labels on all vehicles.
29
Auto Bek
2450 Curé Labelle
Montreal
Nissan Altima 1999 Pass
Good presentation by salesperson Roger Haeck (I want you to feel that I am not your salesman, but your friend). One owner vehicle. All vehicles are lease-returns. Clean. One month warranty, and an additional 6 months 7000 km. warranty included. Agrees to inspection at shoppers' garage. Offer to supply winter tires at cost ($225 all included). No admin. fees. Inspection shows front brakes pulsating, no accident. Vehicles not pre-inspected. Information labels on all vehicles.
30
OBK Auto
2032 Curé Labelle
Montreal
Nissan Altima 1999 Pass
Car not prepped; heater fan defective, wipers falling apart, engine service light on. Inspection and repairs are performed prior to delivery. One month warranty and an additional one year warranty included in price of vehicle. Discourages independent inspection. Dealer won't provide an inspection report if shoppers inspect vehicle prior to purchase at own shop. Information labels on all vehicles.